If You Only Had Time

This book isn’t about what you produce for your boss or your client, it’s about how you pilot yourself through your career, pick your way through the challenges that come your way and squeeze the most out of the chances you get to learn and develop.

Spending time (and money) with the right executive coach could be the best investment you’d ever make. Maybe that doesn’t fit into your programme today. But if you could be sitting with your coach right now, here’s what you’d be likely to learn.

In Demand, in Command

A comprehensive, insightful and practical guide to transforming your customer value and costs of service. Great, you're in demand! You have a brilliant product, excellent services, and competitive pricing. But that only gets you a seat at the table. If you really want to stay ahead of the game and be in command of a modern, always-connected world, you need a winning digital customer experience strategy. In Demand, in Command is essential to anyone that considers the growth, allegiance, and advocacy of customers at lower operating costs as paramount. Increasingly, there is a need to stand out from the crowd and not be easily imitated by others. This book gives you immediate access to shrewd, insightful and comprehensible advice on customer strategy, digital optimisation and organisational transformation. Packed with thought-leading expertise, proven 'how to' techniques, and real-life experiences, it enables you to accelerate improvements in your customer insight, service performance, business margins and competitiveness. In Demand, in Command is as much about the people and processes that drive your desired business growth, as it is about digital technologies. Put simply - if you sell to, or serve the public in any shape or form, this book is a must for you.

Learning to Live in a Different Culture

Going to a foreign country and wondering how you will fit in or adapt to living there? This book will help you. Are you a recent arrival into a different cultural system and are facing difficulties? This book will help you. Want to know how (and why) to do things the way your friends and colleagues of a different culture do? This book will help you. Wondering why other cultures act so differently to yours? This book will tell you. Based on the actual experiences of long-term exchange student sojourners who have been in these situations, this book tells you how they overcame their difficulties. Tested against widely accepted theories and models, the author presents techniques – what to do and what not to do – on how the sojourners featured in this book may have adapted more easily and quickly, and offers his own experiential Cross-cultural Adaptation Process Model (eCAPM) as a tool to use on one’s cultural adaptation journey.

Loving Leadership

When leadership is powered by love, it can change everything…

In his second book, Michael Quigley presents a radical new model for leading using love as the driving force for your leadership. 

Michael will guide you in the six key practices of a loving leader: how to let go of enemies, grow and develop, embrace paradoxes, enjoy sacred relationships, think long-term, and produce meaning that truly matters.

This book contains a combination of inspirational true stories from the worlds of business and education, as well as key insights, unique strategies and frameworks – which you won’t find anywhere else. 

By combining the material in this book with the love in your heart you can become a true loving leader. 

Our world deserves a better kind of leader – are you ready to become one? 

Mark of a Man

In a world where men are told to be strong, to suppress their feelings, to hold it together, Mark Sephton wants to educate today’s man on how he can understand his needs, emotions, responsibilities and his duty not only to those around him but to himself.

Mark wants to lift the lid on the emotions men feel and face, yet lack the understanding and confidence to express and grasp the importance of the masculine energy which creates a frame promoting a positive environment where women can thrive and together we can benefit from the beautiful feminine energy in return.

Mark’s vision is to help men be better men, through the lens and struggle of his own divorce and creating a healthy and open space for men to take a look at themselves in the mirror. Mark’s heart is to help men find a way out through the more difficult paths we must all at some point in our life take. 

Overcoming Selective Blindness

With a looming cloud of collective defeatism casting an increasing shadow across the NHS, this book offers a potential lifeline to exhausted individuals and organisations. ‘Selective Blindness’ is cited as the reason why the root causes of the NHS’s problems are failing to be addressed and the single biggest risk to the future of the NHS.

Seeking to share experience and learning from a decade of working with trusts to improve services, the pages are packed with practical, simple, and achievable tools and techniques to increase the pace and focus of improvements. The book recognises the need to practically help both those positioned by the bedside and around the board table so that they may be better positioned to address the root cause of local issues to achieve improvements for patients.

Only when this is achieved will they be able to challenge what is described as Selective Blindness present within those in legitimate positions of influencing the future of the NHS.

The Chocolate Elephant Part 1

Putting Information Technology first and the business second is putting the cart before the horse.

In most organisations, there seems to be a disconnect between the business and Information Technology, and in some regards, IT is looked on as the silver bullet that can be used to resolve all problems and issues. This has occurred due to Information Technology becoming so embedded in organisations and being required for the execution of most business processes.

It should be noted that Information Technology is a tool used to enable the execution of a business process. It is an important tool, but nonetheless, it is only a tool.

Organisations need to shift the focus back to the business and ensure that the technology they are using fits in with the requirements of their business processes. This will ensure that businesses become more efficient and effective and that they are only using and being supported for the technology that they require. Only in very exceptional circumstances, should a business process be altered to fit in with Information Technology.

You Better Stand Your Watch: Leadership Making Sound Decisions Involving Ethical And Unethical Behaviour In The Workplace

Organizational leaders can use the results of this study to simultaneously improve the quality and effectiveness of the decision-making process. The findings of the quantitative study in this book indicated the increasing importance of concepts regarding ethical behavior and decision-making by leaders in a retail business workplace. The implication that leaders have the responsibility to uphold the highest standards of ethical conduct means that leaders should focus on doing the right thing when integrating ethics and decision-making together. Leaders should embrace the best practices for determining ethical decision-making when confronting unethical behavior in a retail business workplace.

My Value or My Values - Rebirth of a Fallen Company

If you want to read business books that tell you what to do - how to create a better business - how to avoid the pitfalls – don’t read any of the “Strategies to Go…”

Strategies to go … like coffee to go… are designed as stories you can take-away, read on the go, and draw your own conclusions based on what will work best for you and your business.

They tell it like it is – what really happens in business – allowing you to learn the lessons that fit your needs and the strategic needs of your business.

Based on the lives and businesses of real people the characters are based on a composite of heroes and villains I have worked with.  You will share their frustrations and anger, the exuberance of their success and their pain of losing, and most of all you will learn from their experiences.

Problem Solving For Individuals and Companies

This book is a life-changing experience that will project yourself forward by solving problems at all levels both for individuals and companies.

You will find that it entitles you to further enhance your lifestyle with increased opportunities as well as health improvements.

It will also propel you into something that allows you to escape from all types of problems that have perhaps held you back from moving forward, in assisting you to achieve the life that you desire. This will also explain the magic and power that can be achieved from the universe, as well as teach you how to negotiate anything that you desire.

You will also begin to understand and use the hidden untapped power that lies within you.

The Art of Sales

I consider the art of sales to be a chess game well-thought, strategically planned and played carefully. One needs to know the rules of the game and the ethics. It is not only a matter of how well you know the game or play it but also a matter of human psychology, soul, character (which includes the elements of patience), fear, insights, instincts and correct observation without being hasty or careless which will help you prevail. It is a matter of how we behave when we are under pressure, when we are surprised and when we realise that we are not going to win. Can we control our nerves? Can we take it easy? Can we look for a different plan and adapt quickly when things go wrong? This is an art and it is more important than the knowledge. It comes with experience. The more you play, the more you are in control. The Art of Sales is based on exactly the same thinking. Play safely.

The Decision Paradigm

Decisions, decisions, decisions… Throughout history, people have had to step up to the plate, and make tough decisions. Sometimes they have had time to plan, but often they have had to act spontaneously, knowing that the choices they make there and then are quite likely to be sifted over for months and years after should the outcome be ‘wrong’. In today’s litigious, ‘trial by media’ society, it is little wonder that people are less willing to put themselves in the firing line. But what if there was a better way? The Decision Paradigm gives an insight into that world. Using a step-by-step approach, the ‘Problem Oriented Decision System’ (PODS) leads to better problem analysis and provides a clear, evidence-based approach which enables the user to explain how they came to make the choice they did, and not just why? The Decision Paradigm is an essential handbook for anyone in the public or private sector who needs to take their organisation forward with accountable decision making.